FAQ

Stablemate connects people for one-on-one skill-sharing Meetings and Host-paid live Forums. Membership is $60 per year, with identity verification and profile certification required before participation. Explore the public walkthrough without creating an account or making a payment.

A stablemate is someone associated with others in the same organization, team, or professional stable, a usage found in business and sports such as boxing. Stablemate applies that idea to Members sharing skills and arranging professional Meetings and Forums. It is not a dating service.

The annual membership fee is $60 for each Member. Meeting payments and Forum hosting costs are separate. Stablemate does not take a commission from Member-to-Member Meeting earnings.

Used membership periods are not refundable. You may request review of an unused prepaid portion, calculated from the time remaining in the paid term. Stablemate does not offer Meeting refunds. A Provider may reduce the service amount through Gratis before settlement. Releasing an unused payment hold is not a refund.

You must be at least 18, or the higher minimum age required where you live, and meet the identity, payment, conduct, and other eligibility requirements. A high-school diploma is not required.

No. Use Stablemate in a supported modern web browser on your phone, tablet, or computer. There is no native mobile app.

You may use your membership throughout its 12-month term, subject to your account status, other Members' availability, and the limits displayed for each service.

Stablemate is preparing for launch. Availability and public announcements should be checked through its official website. A referral reward requires a confirmed qualifying membership payment and identity checks establishing that the referring and referred Members are distinct legitimate people. A referral code or abandoned signup does not qualify.

No. Stablemate is for professional skill-sharing Meetings and hosted Forums. It is not a dating service.

No. Stablemate provides the platform for Members to find one another, arrange Meetings, and manage related payments. It does not employ Members, place them in jobs, or run payroll for their work.

Stablemate is privately owned under Steady Flow LLC. Members pay an annual platform-access fee. Forum Hosts pay the hosting amounts disclosed for their Forum; attendees do not pay Stablemate to attend.

Choose Get Account and follow the steps for email confirmation, personal details, agreement acceptance, an Access Code, identity verification, receiving payments, and payment setup. Review and authorize the annual membership purchase. After signup, complete your profile and submit it for certification before participating.

Your membership starts when the annual payment succeeds and lasts 12 months. Open Settings, then Finances, for your dates and Renewal Options. Choosing renewal records your intent; another year requires a separately authorized $60 payment. The current renewal payment does not authorize automatic recurring charges.

Membership provides access to profile and discovery tools, Meeting and Forum workflows, and account Support. Participation depends on completing the required reviews and keeping your account eligible. Meeting charges and Forum hosting costs are separate from the annual fee.

There is one annual membership, priced at $60. No free trial, premium membership, or discounted tier is currently offered.

Open Settings, then Finances, then Renewal Options. When the end-of-term choices are available, you can choose account closure at the paid end date instead of renewing. Outstanding obligations must be reconciled before closure. For earlier closure or deactivation, use Settings, then Security, then Deactivation. Contact Support about an eligible unused prepaid portion.

No. Each person has one individual account. You may use that account as a Seeker, Provider, Forum Host, or attendee, depending on the activity.

You may use your individual account for activity you are authorized to carry out for an organization. The account still belongs to you and requires your own verification; it is not a shared company account.

You can share your experience, offer mentoring, or seek help from other Members. The same profile, verification, and conduct requirements apply.

Stablemate supports browser and device accessibility features, including keyboard navigation and labeled controls. If you encounter a barrier, contact Support and describe the page, device, and assistance you need. No independent accessibility certification is claimed.

No. Membership is limited to adults who meet the applicable minimum age and other eligibility requirements.

No. A Meeting is between the two Members named in its agreement. Use a Forum for an authorized group experience instead of adding an unlisted person to a Meeting.

Yes. Use your real name for your account and identity review. Do not create an alias or another person's account.

Use Settings for the controls available to your account. Security includes password, Access Code, and identity-related options; General includes personal preferences and location controls. For an email or other protected identity change, use the linked Verification Support process.

Open Settings, then Security, then Deactivation, and review the available choices before confirming. Deactivation does not automatically erase records needed for payments, safety, disputes, or legal obligations. Data-deletion requests are reviewed separately.

You may sign in on more than one device. Each session has its own security controls and may expire after inactivity. Do not share your signed-in device or credentials.

An inactive Member session closes after five minutes to help protect an unattended account. Sign in again when prompted. Use the account's Remove Access control when you want to end access on a shared device; do not rely only on closing a tab.

Keep your location information accurate. Participation from another country depends on whether Stablemate and its identity and payment services support that location. A location change does not by itself establish eligibility.

The interface is currently in English. Other languages are not currently available, and no release date is promised.

Support must first review the request and determine whether an unused prepaid amount is eligible. If a refund is approved and issued, the payment processor and your bank determine when it appears.

Yes. Contact Support about an accessibility barrier or assistance you need. An assistant must not use your password or Access Code as their own. Stablemate does not offer a separate delegated-account role.

Contact Verification Support through Settings, then Security. Staff can explain the documentation and review needed for a legal-name change. Do not create a second account to replace your existing identity.

Contact Support to ask whether your account can be reactivated. Your identity and prior account history remain relevant to the decision. A new alias or duplicate account cannot be used to bypass restrictions.

Choose Forgot Access? on the sign-in page and follow the recovery instructions. If you cannot access the registered email or complete the recovery checks, contact Support rather than creating another account.

Sign in, open Support, and choose the category that matches your need. Use Your Tickets to return to an existing conversation. This public Help page explains the service but does not create a Support ticket; if you cannot sign in, use the contact details in the Legal Center.

Your Account Code is a permanent, private account identifier shown in Settings, then Security. It cannot be used to sign in or to find your public profile. Your six-digit Access Code is a secret used for sign-in and protected account actions. Do not share either code publicly.

No. These are roles within the same Member account. In a Meeting, the Seeker requests the service and the Provider offers it. A Forum Host organizes the Forum; Members and invited guests attend under the permissions for that Forum.

Add the required profile photo and profession, set your hourly rate, and review your profile details for accuracy. Add the experience, interests, and availability you want other Members to see. Submit the certification request from the profile or Verification controls, then follow its Support conversation.

Open the existing Verification Support conversation, read the request, and reply there with the requested information. Use its attachment control when appropriate. A reply does not itself approve the profile; wait for the recorded review decision. Do not submit duplicate cases for the same request.

No. Certification confirms identity and authenticity, not quality, skill, suitability, or endorsement. Review the Member's profile and any credentials shown, ask relevant questions, and check licensing or qualifications needed for your purpose.

Phone, Video, and In-Person Meetings are available. Choose the type when preparing the offer and review it before accepting the agreement.

A scheduled Meeting can be 15 minutes to 8 hours. The offer records the agreed duration and hourly rate. The actual service time is recorded separately when the Meeting starts and ends.

The Provider's agreed hourly rate and the recorded service time determine the service amount, subject to any Gratis reduction. Review the proposed terms, payment authorization, and applicable third-party costs before confirming. Stablemate does not take a Meeting commission.

Stablemate charges no Meeting commission. For an ordinary paid Meeting, applicable third-party costs are shared by the Seeker and Provider as disclosed at confirmation. For a fully Gratis Meeting, the Seeker bears those costs. Seeker-caused cross-border, currency-conversion, and chargeback costs remain with the Seeker.

No. Stablemate does not take a commission from the Provider's service earnings. The Provider's final net amount can still reflect their allocated share of actual third-party costs.

Confirmation authorizes a payment hold. That hold is not a completed charge or Provider payout. After the Meeting ends, the Provider submits closeout, including any Gratis reduction. Final payment waits for the required actual-cost information and settlement steps. A no-show or canceled Meeting follows its own recorded outcome.

The service timer starts when both Members have checked in, not simply at the scheduled time. Arrive ready and communicate promptly if delayed. A missed check-in may require no-show review; lateness does not automatically cancel the agreement.

Before acceptance, use the available offer controls to propose different terms or cancel your own current offer. After confirmation, use Reschedule in Agenda when available to propose a change; the existing schedule stays in place until the other Member accepts. Availability depends on Meeting and payment status. An eligible Provider can cancel before the Meeting starts. Contact Support if the available controls cannot resolve the issue.

Contact the other Member and agree on a safe, suitable alternative. Do not assume the saved venue or payment agreement has changed because you discussed another location. If you cannot proceed, use the available Meeting controls and contact Support about the recorded outcome.

Use Safety / Report for a safety or conduct concern, or contact Support about a transaction question. Describe what happened and provide relevant evidence. Stablemate does not publish Member ratings or offer Meeting refunds; a Provider may choose a Gratis reduction before settlement.

Try to reconnect while the Meeting is still active, and use its available communication controls to contact the other Member. A dropped call, closed tab, or lost connection does not itself stop the service timer. End the Meeting when you are finished and report any unresolved problem.

Stablemate does not provide Meeting recording. Any recording you make independently requires the necessary consent and compliance with applicable law. Forum recording, when offered, is a separate Host-controlled option.

Yes. Open the Member's profile, choose an available time, and create a new offer. A previous Meeting does not automatically reserve their time or carry its terms into the next agreement.

Yes. Use a Forum for a hosted group experience. The Host pays the disclosed Forum costs. Authorized Members and invited temporary guests do not pay Stablemate to attend.

Contact Support with the Meeting reference, time, and a description of the problem. If you can still access the Meeting and are finished, use End Meeting. A technical incident does not automatically cancel a hold, change recorded time, or create a refund.

Prepare a charged device, reliable connection, and suitable environment. If a problem occurs, tell the other Member and end the Meeting when appropriate. Device or connection problems do not automatically stop the timer or create a refund.

Disconnecting does not end the Meeting. You may return while it remains active. Use End Meeting to stop the recorded service time when you are finished.

Each Member is responsible for preparing their device and connection. Contact the other Member if something fails, and report a suspected Stablemate fault to Support with the Meeting details. Do not assume the financial record will change automatically.

The service amount uses the recorded Meeting time and agreed rate, with any applicable Gratis reduction. A communication interruption alone does not end the timer. Check the ended Meeting and Transaction Detail, and contact Support if the recorded outcome appears wrong.

There is no automatic reschedule for equipment failure. Discuss the situation with the other Member and use the controls available for the existing agreement. A new Meeting requires its own agreement; do not assume an old authorization transfers to it.

Let the other Member know as soon as possible. The timer begins after both Members check in, but an absent Member may still be subject to the no-show review process.

A no-show is not decided merely because someone is late. Use the available no-show reporting process after the required waiting period. A confirmed Seeker no-show provides the Provider 25% of the scheduled service amount; a confirmed Provider no-show provides no Provider payout.

Stablemate checks availability and conflicting Meetings when processing an offer. Review your Agenda before accepting, particularly if your plans have changed. Contact Support if you see an unexpected conflict rather than assuming one agreement has been canceled.

The scheduled duration remains part of the agreement. Do not assume that continuing a conversation creates an approved extension or additional payment authority. Review any funding or time notice shown and agree with the other Member before continuing; use End Meeting when finished.

No. The agreement belongs to the two Members who accepted it. Another person cannot take either Member's place.

A Provider can use the available cancellation control for an eligible Meeting that has not started. Its financial closeout still needs to be processed. Check the Transaction Detail for the authorization or release status rather than assuming the hold has disappeared immediately.

The timer continues until the Meeting is ended. End the Meeting if you are finished and use Safety / Report if the conduct warrants review.

Stablemate checks for scheduling conflicts, but you should still review the final terms and your Agenda before accepting. If confirmed records appear to overlap, contact Support with both references. Do not assume that an earlier booking automatically cancels another.

Contact Support so the account and any outstanding activity can be reviewed. Accounts cannot be inherited or transferred. Financial and legal matters are handled under the Terms and applicable requirements.

The agreed Meeting type remains on the same Meeting record. If that Room offers additional Phone or Video controls, using them does not create another Meeting or replace its agreement. Use only the communication options shown for that Meeting.

Open a Member's profile, choose availability, and prepare the Meeting terms. Either Member may respond using the controls shown for the current offer. A counteroffer replaces the terms awaiting acceptance. Review the latest type, time, duration, rate, notes, and payment notice before accepting or confirming.

Your Room may show Not started and a zero timer while waiting for the other Member. Both Members must check in before service time begins. The Room updates the start time and timer when that happens. Checking in does not automatically grant microphone or camera permission.

End Meeting fixes the service end time. A later End action does not add more time. Wrap Up is the Provider's separate closeout step for reviewing the service amount and any Gratis selection. A submitted closeout can still be awaiting actual costs and financial settlement.

Gratis lets the Provider reduce some or all of the service amount before submitting closeout. Review the percentage and final preview carefully. It does not erase elapsed time, remove applicable third-party costs, or refund an already settled payment.

The service calculation uses the recorded seconds and agreed rate before applying the Gratis percentage. Each displayed amount is rounded to cents. The final amount is calculated from the unrounded value, so subtracting two displayed rounded amounts can differ by one cent.

No. Opening Safety / Report or a Support conversation does not end the Meeting or stop its timer. If the Meeting should stop, use End Meeting when safe to do so. Reporting and financial closeout are separate actions.

Use the Room's attachment control for files relevant to the Meeting. The other Member can open an authorized download from that conversation. Chat and attachments are not permanent storage, so keep your own copies and provide relevant evidence in a Support case when needed.

Maps lets you choose an available map service for the saved venue. Phone and Video controls, when shown, provide additional ways to communicate within the same Meeting. Opening Maps or a communication control does not change the venue, agreement, or service timer.

A Forum is a temporary hosted live experience, such as a class, workshop, or presentation. An eligible Member acts as Host, controls access, and pays the disclosed hosting cost. Attendees do not pay Stablemate to attend.

Open the Forum creation controls and enter the title, purpose, schedule, duration, capacity, and access policy. Review the estimate and payment authorization before confirming. Creating a Forum or checking in does not start its live session; the Host uses Start when ready.

The Host chooses a capacity within the limits shown during setup. Admission and live participation depend on that capacity and the Forum's access rules. Do not assume every attendee will have two-way audio or video.

The Host reviews an estimate and authorizes the disclosed payment hold. Final usage depends on recorded live attendance, not simply entering an access code. The final amount is reconciled with actual costs before settlement; the initial hold is not an additional charge on top of the settled amount.

Open the Forum's financial details or its Ledger transaction. Authorization, pending reconciliation, and completed payment are different states. A payment receipt is available only when the corresponding payment has completed; attendance information is a separate record.

You can use the available payment and attendance records to support a request. Your employer, accountant, or tax authority decides whether they meet its requirements. A pending authorization is not a completed-payment receipt.

Capacity limits still apply. The final attendance and financial records use the live participation recorded for the Forum rather than treating the estimate as completed usage. Review the Host's reconciliation results before assuming the final amount equals the estimate.

You may host classes, lectures, workshops, discussions, or other lawful experiences that meet the platform's eligibility and conduct requirements. Choose a format and capacity appropriate to the controls offered.

Recording is off by default and is available only when Stablemate offers the option during Forum setup. If available and selected, it covers the Host's presentation audio, camera, and screen share, not attendee tracks. The Host must have the necessary rights and permissions. Recording and rebroadcast are not automatic rights granted by attendance.

Yes, when the Host's access policy permits it. An invited temporary guest can enter that Forum during its valid access window. Guest admission does not create a Member account or provide access to Member profiles, Meetings, account settings, or other Forums.

In Forum Details, use Invite attendees and enter email addresses separated by commas or new lines. Review the valid addresses, duplicates, and any errors before choosing Send invitations. An address belonging to an eligible Member is handled as a Member invitation; another address is handled as a temporary guest invitation.

Repeated addresses in a batch are combined. An existing invitation is not recreated or automatically sent again just because its address appears in another batch. Review the result for each address before trying again.

Queued means delivery is waiting. Accepted for delivery means the mail service accepted the message, not that the recipient received or read it. A failure or uncertain result needs attention; do not repeatedly submit the same list to force a resend. Contact Support if the recipient has not received a usable invitation.

Open the Host's valid invitation and complete the displayed check-in steps, including the required display name, access code, and acknowledgments. Access also depends on the Forum's current window and capacity. A code alone does not replace an invitation when the Forum is invitation-only.

The guest can no longer use that Forum's Room, chat, files, or private report conversations through the expired session. Reopening an old link or entering the old code does not extend access. Contact the Host about a valid invitation; do not assume the existing Forum can be renewed from its current controls.

No. Check-in establishes access to the Forum's Room. Once the Host starts the live session, use Join Live and any required browser permission prompts to connect. The participant list distinguishes checked-in people from live connections. Only recorded live participation contributes to live-attendance usage.

The Host controls Start and End. An attendee leaving or closing a tab does not end the whole Forum. After the Host ends it, live participation stops and the Host can review attendance and use Reconcile for the financial closeout.

End records the session's end; it does not prove payment completion. Reconcile prepares the Forum's financial outcome from recorded attendance. Actual-cost information and payment processing may still be pending. Follow the displayed status and Transaction Detail rather than treating a submitted reconciliation as a receipt.

Yes. During valid guest access, use Safety / Report in that Forum. Use Your reports to return to the same private case and add a text reply. Guest reporting does not provide general Member Support access or attachment uploads, and guest access to the case ends with the Forum access window. Support may retain the case under the applicable retention rules.

A report conversation is private to its reporter and authorized Support staff. Hosting the Forum or being named in a report does not automatically grant access to that case. Each person should use their own report when appropriate.

If recording was offered and requested, review its status in Forum Details. Processing is not the same as Ready. A download is offered only after the recording is available, only to the Host, and only until the displayed expiry. Attendees do not receive the Host's recording download.

Do not assume recording is available or included. Review the disclosure beside the recording option. The current optional recording selection does not authorize a separate recording charge; any future recording price must be disclosed and accepted in advance. If no option is offered, the Forum is not being recorded by this feature.

Stablemate uses Stripe to process membership and other authorized payments. Use a payment method accepted by the checkout or payment setup shown to you. Saving a method is separate from authorizing a purchase.

Acceptance depends on the card, issuing bank, payment service, and supported country. A card can be declined even if it worked elsewhere. Review any currency-conversion or issuer fees before authorizing payment.

A Meeting normally begins with an authorization hold when it is confirmed. The final charge is separate and depends on the recorded outcome, submitted closeout, actual costs, and settlement. A held amount is not proof that the Provider has been paid.

The Meeting Seeker pays for the Provider's agreed service and allocated costs. A Forum Host pays the Forum's disclosed hosting costs, which are reconciled against recorded live attendance. Forum attendees do not pay Stablemate to attend.

A receipt is available for a completed payment through its Transaction Detail. Membership, Meeting, and Forum transactions have separate records. An authorization or pending settlement is not a receipt and may not offer Download.

Review the checkout for any tax charged on that purchase. Members remain responsible for their own income and other tax obligations. Ask a qualified tax professional about your circumstances.

Used membership periods are not refundable. Support may review an unused prepaid membership portion using the time remaining in its paid term. Stablemate does not offer Meeting refunds. Gratis before settlement and release of an unused authorization are different from a refund.

For an unused membership portion, open Settings, then Finances, and follow Contact Support. Include the relevant transaction and your request. Review is required; submitting a ticket does not issue a refund. Use Reporting or the relevant Support category for a Meeting concern.

Payment cannot be treated as complete while closeout or required actual costs remain pending. After settlement, bank arrival depends on the connected account, its eligibility and payout schedule, payment-service review, and the bank. No fixed two-day arrival is promised.

Available payout controls depend on your Stripe receiving account and eligibility. Check Settings, then Finances, and the relevant transaction. A submitted closeout or an authorized Seeker payment is not yet a completed payout.

Only use Instant Pay if the option is available to your eligible receiving account. It is not guaranteed. Review the disclosed fee before selecting it; the Provider bears that fee.

Stablemate takes no Meeting commission. Ordinary paid-Meeting third-party costs are allocated between Seeker and Provider as disclosed before confirmation. A fully Gratis Meeting assigns applicable costs to the Seeker. Seeker-caused cross-border, conversion, and chargeback costs remain with the Seeker.

Check the transaction and your receiving-account status. A pending closeout, payment-service review, or bank delay can prevent arrival. Contact Support with the transaction reference if you need help; do not create another Meeting or payment to replace a delayed payout.

Follow the receiving-account instructions in Settings, then Finances, to review or update bank details. Check the recorded payout status and contact Support if it remains unresolved. A rejected payout is not proof that funds have arrived.

Stablemate does not offer a control to divide one payout among several bank accounts. Manage the eligible destination offered for your receiving account in Settings, then Finances.

Open Settings, then Finances. Use Payment Methods to save an eligible card and the receiving-account controls to manage bank details securely through Stripe. Saving a card does not itself charge it or authorize membership renewal.

Read the payment message before trying again. Check the method and billing details or use another eligible method if offered. If the outcome is unclear, check the transaction or contact Support before repeating the purchase or confirmation.

Use Ledger and the available exports to review your records. When reporting is required, Stablemate or a payment processor may supply an information return. You remain responsible for reporting taxable income even if no form is issued.

For payments made in 2026, the federal Form 1099-NEC reporting threshold is generally $2,000 for covered nonemployee compensation. The federal third-party-network Form 1099-K threshold is generally more than $20,000 and more than 200 transactions, although a form may be issued below those levels and state rules may differ. The actual form and filer depend on the payment relationship and current law. Income can remain taxable without a form.

Your payment processor or card issuer may apply currency-conversion or cross-border costs. Review the currency and disclosed allocation before authorizing payment. Do not assume a price displayed in USD includes your issuer's separate fees.

Saving another card does not automatically move an existing Meeting authorization to it. Review that Meeting's Transaction Detail and contact Support if the current authorization needs attention. Do not create a duplicate booking to change the card.

There is no self-service control for adding a business name to an invoice. Download the available receipt from a completed transaction and contact Support if you need clarification or additional documentation.

Use the transaction's Support route and describe the disputed payment or refund. Include the reference and relevant facts, not full card details. Payment-service and legal processes may also apply. Opening a ticket does not automatically reverse or settle the transaction.

A request must first be reviewed. If an eligible refund is approved and issued, the payment processor and card issuer determine when it appears. A pending request is not proof that a refund has been sent.

The confirmation screen distinguishes the authorization amount from the expected service amount and applicable costs. The hold reserves payment capacity; it is not a second fee or a final bill. Check the final Transaction Detail for the amount actually settled and any unused authorization released.

An authorized Meeting can appear in Ledger before money is posted. Until settlement, the Seeker's posted Meeting Payment and the Provider's posted Meeting Income can remain zero even though a hold exists. Read the transaction status together with its amounts.

Open Ledger from the Member menu, complete the Access Code check if prompted, and use the date and transaction-type filters. Open a row for Transaction Detail. The full-quarter CSV summarizes posted activity for the selected quarter; pending holds are not completed spending or income.

No. Notification preferences do not authorize a charge, stop a payment, or change a settlement. Review and confirm financial actions in their own screens, and use Ledger to check the recorded result.

Identity review helps confirm that an account belongs to a real person and reduces impersonation risk. It does not guarantee a Member's conduct, professional qualifications, or the quality of a Meeting.

You need an eligible individual identity, an email address you control, a contact phone number, the identity documents requested during verification, and supported payment and receiving details. You must also meet the age, location, and account requirements shown during signup.

Timing depends on the identity service, the information provided, and any required staff review. A completed identity check and profile certification are separate steps. No immediate or fixed review time is promised.

After paid signup, complete your profile and submit the required certification within 30 days. Participation remains restricted until approval. If the deadline is missed, the account is subject to closure. Contact Verification Support about an exception, appeal, or eligible unused-period refund.

No general background check is provided. Identity review is not a criminal-history clearance, a license check, or a guarantee of safety. Use the report process for a concern and take appropriate precautions when meeting someone.

Sign in with your registered email and password, then provide your six-digit Access Code. Email confirmation and identity review serve different purposes during signup and recovery. Keep your password and Access Code private.

Account protections include password and Access Code checks, identity review, session limits, access permissions, and protected private-file storage. No security measure eliminates every risk. Keep your device, browser, credentials, and recovery email secure.

Stablemate uses secure connections, access controls, and encrypted storage for private files. Its Privacy Policy explains how information is used, shared, and retained. Do not put passwords, payment credentials, or unnecessary sensitive information into chat or Support messages.

Stablemate does not sell personal information or share it for cross-context behavioral advertising. Necessary external-service processing and legally required disclosures are described in the Privacy Policy.

Yes. Cookies and related browser tools support sign-in, security, preferences, and service integrations. Blocking required cookies can prevent signup, sign-in, or temporary guest access from working. Stablemate does not use them for cross-context targeted advertising.

Information may be processed by the external services identified in the Sub-Processor Report where needed to run the service, or disclosed when legally required. The Privacy Policy explains the applicable purposes and safeguards.

Social engineering is an attempt to trick you into revealing information or authorizing an action. Do not share passwords, Access Codes, verification codes, or full payment details in messages. Open account and payment controls through the normal Stablemate interface.

Use Safety / Report for a concern tied to a Meeting or Forum. For an account or technical concern, open Support and select the relevant category. Include the reference, time, and a factual description; do not send secret credentials.

Open the relevant Transaction Detail and choose Support, or open Support and select Data & Activity. Identify the transaction, date, and amount. Do not include a full card number, bank password, or Access Code.

If there is immediate danger, contact emergency services. Otherwise, preserve relevant evidence and use Safety / Report or Support promptly. Contact your bank or payment processor when appropriate. Stablemate cannot promise recovery of funds or a particular investigation outcome.

If a new identity check is requested, provide a current accepted document through the designated verification process. Contact Verification Support if you cannot complete it. Do not upload identity documents into an unrelated public profile or chat.

You can ask Support to review an account decision. Use the relevant account or Verification conversation and provide the facts requested. An appeal does not automatically restore access or permit a duplicate account.

A VPN is not required to use Stablemate. A VPN or unusual network can affect sign-in or payment-service checks. If access fails, follow the displayed instructions and contact Support rather than bypassing the checks.

Encryption keys are handled by the service's protected systems, not shared with Members. Private-file encryption is not a claim that every message or database field is end-to-end encrypted. See the Privacy Policy for the service's data practices.

Stablemate is not represented as a HIPAA-compliant service for protected health information. Do not upload protected health information unless Stablemate has expressly approved the use case and executed any agreement required by law. Licensed professionals remain responsible for their own compliance.

Stablemate responds to valid legal process as described in its policies. The Transparency Report provides information for the periods it covers; unavailable reporting data should not be read as a confirmed zero.

Use the account's Remove Access control to end that device's signed-in access. Do not leave a Member account open for another person to use. A temporary Forum guest session is separate from Member account access and ends according to its own window.

Check the displayed status before repeating the action. If the result is unclear, return through the normal interface and inspect the same account or transaction, or contact Support. Repeated purchase or confirmation attempts can make it harder to determine what happened.

Contact Support to request review of the restriction. Your account remains linked to your identity and relevant history. An eligible return requires an authorized decision; creating an alias or another account does not bypass the restriction.

No. Stablemate does not publish ratings, reviews, thumbs, or popularity scores. Use private Safety / Report and Support channels for concerns.

There are no public Member reviews or ratings to submit. Report suspicious profile information or conduct privately through the relevant Support or Safety / Report route.

A heart records a qualifying completed participation event. It is not a rating, endorsement, quality score, or guarantee that the Member is suitable for your needs.

Review your profile for clear, accurate information and keep your availability current. Explain the help you can provide and use a representative photo. Stablemate does not guarantee bookings.

Use Safety / Report when the conduct warrants review. State what happened and include relevant evidence. A report does not guarantee a particular action or response time.

Yes. Treat others respectfully, give accurate information, follow the agreed activity, and comply with the policies and applicable law. Conduct violations can lead to account restrictions.

Open Safety / Report from the relevant Meeting or Forum, choose the appropriate report type, and describe the incident. Keep screenshots or other relevant evidence for the Support conversation. Contact emergency services for an immediate threat.

Each report is a separate private case. Staff review the available information under the applicable process. Filing a report does not grant access to another person's case or guarantee a particular outcome.

Prioritize safety and contact emergency services when necessary. Submit a report with the relevant facts when safe. Stablemate may preserve records and restrict access under its policies and responds to valid legal process.

Preserve relevant evidence and report the concern promptly. Use the affected Meeting, Forum, or transaction reference so Support can identify the activity. Reporting does not guarantee reimbursement or recovery.

Account access may be restricted without advance warning where the Terms permit, including for serious safety, fraud, or abuse concerns. Contact Support about the recorded decision rather than trying to bypass it.

Reply in the existing Support case or use the appropriate appeal route. Explain the facts you believe need reconsideration and provide relevant evidence. The appeal is reviewed; it does not automatically reverse the decision.

You may request review through Support. Keep the request tied to the existing account and decision. Do not use a new account or public allegations as a substitute for the private review process.

Sign in and open Support, then choose a category or return through Your Tickets. Staff replies and status changes remain in the conversation. Staff may mark their work resolved; you can use the conversation's closure control when your case is finished. This public Help page does not submit a case.

Stablemate is for adults who want to seek or share knowledge through professional Meetings and Forums. Membership does not imply that every Member has a particular credential or level of experience.

Report relevant incidents with dates and references. Repeated conduct may be considered during review and can lead to restrictions under the policies. There is no automatic public rating or lateness score.

Use Data & Activity for records and transaction questions, General / Technical for technical help, Feedback for suggestions, Reporting for safety or conduct reports, and Verification for identity or profile review. Continue an existing case when it covers the same issue.

Not automatically. A reported Member, Meeting participant, or Forum Host does not gain access just because the case concerns them. Your conversation is available to you and authorized Support staff. Any necessary disclosure is handled under the applicable policies and legal requirements.

Open Support, then Your Tickets or Reporting, and return to the same conversation. Add a factual reply and use the attachment control when available. Avoid duplicate reports and unrelated personal data. Temporary Forum guests can send text in their own case during valid access but cannot upload attachments.

The guidance explains how to provide useful information and keep relevant evidence. It is not a finding against another person or an automatic decision. Read it, then continue the same conversation if you need to clarify your report.

No public partnership program is currently offered. Check official Stablemate announcements for any future program; do not assume an institution is a partner because one of its staff is a Member.

There is no bulk membership-purchase workflow. Each Member has an individual account and must complete their own eligibility and verification steps.

Yes. Forums provide Host-paid group experiences. A Forum has its own access, attendance, and financial records; it is separate from a one-on-one Meeting and from Community discussion topics.

The interface is currently in English. Additional languages are not available now, and there is no promised release date.

Use this Help Center for common questions and Media & Walkthrough for an introduction to the interface. The walkthrough uses examples rather than your live account or transactions.

This Help Center covers profiles, Meetings, Forum setup, invitations, attendance, and payments. The public walkthrough provides example screens. For a question about your actual account or event, sign in and contact Support.

Read the Provider's profile and any credentials relevant to your need. Agree on the type, time, rate, and purpose before accepting. Prepare your questions, device, and location, check in on time, and use End Meeting when finished.

Promotion must follow the current brand and advertising rules and accurately describe the service. Referral rewards require a confirmed qualifying membership payment and identity checks establishing that the referring and referred Members are distinct legitimate people. Clicks and invitations alone do not qualify.

No public sponsorship program is currently offered. Do not represent an event as sponsored by Stablemate without authorization.

Follow the Intellectual Property Policy and the permissions stated for the materials. Ask for authorization where required. Access to a logo or Media Kit does not permit a false claim of partnership or endorsement.

Membership is not an investment and provides no ownership or equity. Stablemate is privately owned; no public investment offer is made through membership signup.

An eligible verified active Member can share their referral code. Each distinct legitimate referred person who completes a qualifying paid $60 membership earns the referring Member one $5 marketing reward. Before eligibility, both Members must complete Stripe Identity verification, Stripe Connect receiving-account verification, Soundboard certification, email verification, and their Member profiles. Stablemate must also establish that they are distinct people. There is no aggregate referral cap. One person cannot earn a reward by referring another account they create or control. Shared household, address, device, payment method, or network alone does not establish self-referral. Stablemate covers the payout fees; the referring Member receives the full $5. Duplicate rewards for the same referred person, fraud, and reversed payments do not qualify. Instant payout requires an eligible receiving account and available funds. Your Ledger reports the confirmed payment status, including any pending or failed payout.

Use Support, then Feedback, to suggest an improvement, or General / Technical to report a defect. Include the affected page and steps needed to understand the issue. A suggestion does not guarantee a feature or release date.

Use accurate profile information, honor your agreements, treat others professionally, and report safety or technical concerns through the appropriate channel. Share official information without promising unearned referral rewards.

Stablemate currently focuses on Member profiles, Meetings, and hosted Forums. There is no separate product-shopping marketplace, and no future expansion is promised.

No. Member-to-Member recurring subscriptions are not currently offered. A Member's annual Stablemate membership is a separate purchase.

Updates may address security, reliability, or usability. If an outage affects a Meeting, contact Support with its reference and the time of the issue. An outage does not automatically stop the timer, reschedule the Meeting, or create a credit or refund.

Use the System Status page at stablemate.app/status.php. A status notice is not a substitute for checking the outcome of your own Meeting or payment; contact Support about a specific unresolved activity.

The Transparency Report is organized by reporting period. Read its scope and notes: confirmed counts and unavailable records are different. A report does not establish the outcome of your individual case.

AI translation or summary tools are not currently promised. Do not assume a Meeting or Forum is automatically transcribed, summarized, or translated.

No. Stablemate does not provide insurance for in-person Meetings. Take appropriate precautions for your safety, property, and conduct, and arrange any insurance your activity requires.

Members are responsible for their own conduct and applicable obligations. The Terms explain Stablemate's role, limitations, and dispute process. This FAQ does not determine liability for a particular incident or replace legal advice.

The intended launch is in the United States, with membership priced at $60 USD per year. Availability elsewhere depends on supported identity, payment, legal, and other requirements. Do not assume that access to the public website establishes eligibility to participate.

The Terms and Privacy Policy explain your rights and the permission needed for Stablemate to process uploaded material. Upload only files you have authority to share. A public profile photo and a private conversation attachment have different access rules.

Retention varies by file type and purpose. Temporary chat, Support evidence, financial records, and a recording can have different access and retention limits. Keep copies you need and follow any expiry shown; do not use chat as permanent storage.

You may arrange an NDA directly with the other party where appropriate. Stablemate does not provide, review, or enforce that private agreement for you. Do not share sensitive material merely because a Meeting is booked.

Yes, if you hold any required qualifications and follow the laws and duties that apply to your work. Profile certification is not a professional license or permission to practice. Stablemate itself does not provide medical, legal, or financial advice.

Use the available data-request controls in Settings or contact Support at support@stablemate.app. Identity and authority may need to be verified. Some records must be retained for financial, safety, dispute, or legal purposes, so deletion is not automatic or unconditional.

Backup and recovery measures support operation of the service. A backup is not a personal archive or a guarantee that you can recover a deleted file. Retention and deletion are governed by the applicable policies.

Different records can have different retention requirements, including financial, safety, dispute, legal, and backup needs. Contact Support about an access or deletion request. A closed account does not imply that every related record has been erased.

Stablemate is based in the United States. See the Legal Center for the current operator and contact details.

No board of advisors is currently identified by Stablemate.

Stablemate does not claim an independent platform audit or certification unless current evidence is published. Reviews or certifications held by a payment processor or communications service apply to that company, not automatically to all of Stablemate.

Stablemate is privately owned under Steady Flow LLC. The Legal Center identifies the service operator.

Stablemate is a for-profit service. Members pay the annual membership fee, and Forum Hosts pay the disclosed hosting amounts.

The Terms set out the dispute process, including any applicable arbitration provisions and exceptions. Read that language and seek legal advice about your own rights if needed.

Signup asks you to accept the applicable Terms and Privacy Policy. Read the controlling language in the Legal Center before agreeing. This FAQ is an explanation, not a replacement for those documents.

Changes and any required notice or renewed agreement are governed by the applicable policies and law. Review the current documents and any notice presented to your account.

Open the Legal Center and its Terms section. Keep a copy for your records if you need one, and refer to the version applicable to your agreement.

The Terms govern service discontinuation and any remaining obligations. Keep copies of records you need and follow any official closure notice. This FAQ does not promise a particular notice period or refund.

Each person should provide relevant facts through their own Support case. Staff can review the related agreement, check-in, time, and payment records. A dispute does not automatically reverse a charge or disclose the other person's private conversation.

The Meeting timer does not start until both Members check in. If the Provider is absent, use the available no-show process after its waiting period. A confirmed Provider no-show produces no Provider payout; the payment hold still needs the appropriate financial resolution.

The timer does not start until both Members check in, but absence can lead to a no-show review. A confirmed Seeker no-show provides the Provider 25% of the scheduled service amount. It is not decided automatically from an unstarted timer alone.

No. An account belongs to one individual and cannot be inherited, sold, shared, or transferred to another person.

There is no membership-pause control. Open Settings, then Finances, then Renewal Options for the available end-of-term choices. Choosing renewal alone does not charge you or extend membership; another year requires its own authorized payment. Used time is not refundable, but Support may review an unused prepaid portion.

There are not separate personal and business Member identities. You may describe authorized professional or organization-related activity in your own profile, but the account remains your individual account.

Contact Support promptly and use the available password and access controls if you can safely reach your account. Secure your email and device as well. Recovery depends on confirming your identity and reviewing the incident; access or funds cannot be guaranteed.

Secure the email account through its email service and contact Verification Support through Settings, then Security, if you can sign in. If not, use the public Support contact. An email-change request requires review; do not create a replacement identity.

Use the current referral control in your account. Share only the referral code intended for that purpose, not your Account Code, Access Code, or other private credentials. A referral still has to meet all reward requirements.

Features can change for operational, safety, or legal reasons. Follow the available controls and any official notice. The Terms and applicable law govern notice and remaining obligations.

Read the account decision and contact Support if you want it reviewed. Access restrictions and any eligible unused-membership refund are separate questions governed by the Terms. Do not assume removal either guarantees or automatically excludes a refund.

No automatic calendar integration is currently offered. Use the scheduling and Agenda controls available in Stablemate, and maintain any separate calendar you need yourself.

No. Your account is for your own use. Do not give another person your password, Access Code, or signed-in session. Authorized assistance does not create permission to impersonate you.

Follow safety guidance first, then contact Support about affected activity when you can. The Terms and the recorded Meeting and payment outcome govern available remedies. An outage or disaster does not automatically create a reschedule, credit, or refund.

Open Settings, then Communication, for the available account-data download, or contact Support about an eligible request. Ledger has separate financial export controls. Temporary conversation content may not be included; keep needed copies while access is available.

Use the relevant Support route and provide factual information and references. The Terms describe the applicable dispute process. No automated result, fixed response time, or particular outcome is promised.