FAQ

Stablemate® is a verified-member ecosystem for one-on-one skill-sharing meetings and host-paid live Forums. Membership costs $60 per year. The public demo is an isolated pre-purchase test drive of the same product experience.

A “stablemate” is a trusted partner. The platform focuses on safe, verified, professional connections between members.

The flat fee keeps the system fair and sustainable. Everyone pays the same and Stablemate takes no cut from your meetings or events.

Used membership periods are not refundable. An unused prepaid portion may be refundable after administrative review, using the remaining time in the paid annual term rather than a fixed maximum. Meeting disputes follow the meeting, payment, and ledger records, with Support available to document and review what occurred.

Stablemate membership is limited to individuals age 18 or older who satisfy verification, payment, conduct, and applicable-law requirements. A high-school diploma is not required.

No. Stablemate is currently a web platform and works in a modern browser. No native mobile app is currently offered.

As often as you like during your 12-month membership term, subject to account eligibility, availability, and the limits shown for features that are enabled for live accounts.

Stablemate remains prelaunch. Any future growth will use ordinary community, partnership, media, and word-of-mouth outreach. The current contract does not include referral rewards or payouts.

No. Stablemate is a professional platform for verified one-on-one skill-sharing meetings and hosted live experiences.

No. We do not employ, place, or run payroll. We provide a verified booking and payments platform only.

Stablemate is privately owned under Steady Flow LLC. Stablemate revenue is the annual membership and platform-access fee. Forum hosts pay the applicable Forum estimate, deposit, and final usage amount; attendees pay Stablemate nothing to attend.

Visit the membership page, create an account, and activate your membership with secure payment. Verification is required before participation.

It begins after the annual membership payment succeeds and lasts 12 months. If recurring billing is authorized and a saved payment method remains available, Stripe may charge the next annual term unless you stop future renewal before it is processed. Stablemate does not promise an advance-notice period beyond what the checkout, account controls, and applicable law require.

Identity verification, profile and discovery tools, meeting workflows, hosted Forum access, community protections, and accessibility support. A member must meet the applicable verification and eligibility rules before active participation.

No. Everyone pays the same $60 per year. There are no trials, discounts, or premium levels.

Yes. You may stop future annual renewal. Cancellation does not erase already used time. An unused prepaid portion may be refundable after administrative review and time-based calculation.

No. Stablemate maintains one canonical individual identity per person. Seeker, provider, Forum host, and attendee are contextual roles within that identity, not separate account types.

An individual representative may use their one verified member account for authorized organization-related activity. Stablemate does not create a separate organization identity or bypass individual verification.

Retired members can mentor, teach, and share their expertise like any other member.

Stablemate supports common browser and device accessibility features, including keyboard navigation and screen-reader-compatible controls where implemented. Contact Support if an accessibility barrier prevents use of the service. No independent accessibility certification is claimed.

No. Stablemate membership is limited to people age 18 and older. All other eligibility and enforcement decisions are governed by the Terms, verified records, and applicable law.

No. Meetings are strictly one-on-one. Extra attendees must be separately verified and booked.

Yes. Real names are required for verification and trust. Pseudonyms are not allowed for accounts.

Go to Settings › Communication for email changes or Settings › Security for other updates. Some changes require re-verification.

Go to Settings › Security › Close or Deactivate Account. Closing archives the account and ends access. Personal-data deletion requests are reviewed against financial, safety, dispute, and legal retention requirements.

Yes. You may log in from multiple devices. Idle sessions automatically log out for your security.

Stablemate closes an inactive member session after five minutes to protect an unattended account. Closing the app or browser also ends the device session.

Update your profile and location. Availability outside supported launch areas is not guaranteed until geography, payment, tax, and legal requirements are approved for that location.

Currently English only. Multi-language support is planned but not guaranteed.

Membership refund requests are reviewed by Support. If approved, Stripe processing and bank release times determine when the funds arrive.

Yes. Use supported browser and device accessibility features, or contact Support about a barrier or accommodation. Another person may provide authorized assistance, but you must not share your password or access code. Stablemate does not currently claim a formal delegated-account feature or independent accessibility certification.

Yes. Upload legal documentation and complete verification again. Once approved, your account name is updated.

An eligible person may request reactivation or a fresh start, but the return remains linked to the same canonical identity and is subject to verification, sanctions, fraud, chargeback, dispute, and safety records. Creating an alias or duplicate personal identity is not permitted.

Use Forgot Password to reset your credentials. Stablemate does not currently maintain a trusted-device verification registry.

Open Support in the web platform and choose a topic. Replies remain in your account ticket history, with email delivery only where configured. Public legal notices, FAQs, the pitch deck, and the demo are also available on the website.

In-person, phone, and video, chosen at booking.

Typically 30 to 120 minutes. Duration is set during scheduling. Sessions can be any length both parties agree to.

The provider sets the rate. Before confirmation, the seeker must see the provider amount and any applicable third-party cost allocation. Stablemate takes no transaction commission.

Stablemate charges no meeting commission. For an ordinary paid meeting, applicable third-party costs are shared by the seeker and provider under the approved allocation shown at confirmation. For a fully gratis provider offer, the seeker bears applicable third-party costs. Seeker-caused cross-border, currency-conversion, and chargeback costs are borne by the seeker.

No. Stablemate takes no commission from member-to-member meeting earnings. The provider’s net can still be reduced by the approved share of actual third-party costs shown in the transaction record.

Stripe authorizes payment at booking and captures only if the session runs, based on check-in and completion. If a meeting never starts, no charge occurs.

Time runs as scheduled. Lateness reduces session time.

Yes, before the scheduled start. Any timing rules are shown clearly during booking.

Carry on elsewhere. Members may relocate (nearby venue, outdoors, mall, etc.) or mutually reschedule. No refunds or credits apply.

File a private report if a safety, conduct, or transaction issue requires review. Stablemate does not publish ratings or reviews. Payment outcomes follow the authoritative meeting, dispute, and settlement records.

Your equipment and connection are your responsibility. You may rejoin anytime within the booked window. These issues do not qualify for refunds.

Only with clear mutual consent and compliance with local law. Stablemate does not record sessions.

Yes, as often as both parties agree.

Yes. An eligible verified member may pay to host a live Forum. Authorized member attendees and invited Forum-scoped guests attend without paying Stablemate. The interface states when live hosting and communication are available.

Contact Support so the incident and meeting records can be reviewed. Any reschedule, credit, refund, or other adjustment requires an authorized decision under the applicable policy and is not automatic.

Members are expected to ensure power, connection, and a quiet space. These issues do not qualify for refunds.

The meeting remains active. The member may rejoin while the session is in progress.

The member whose equipment or connection failed is responsible.

The result depends on the authoritative meeting and payment records. Contact Support if a verified platform outage affected the meeting. Adjustments are reviewed and are not automatic.

Not automatic. Courtesy reschedules are at the other member’s discretion.

They are treated as lateness. Preparation before start time is the member’s responsibility.

The current server-owned rule provides 25% of the scheduled provider amount when a seeker no-show is confirmed after evidence review. A confirmed provider no-show produces no provider payout. Stablemate takes no commission from either outcome.

The system blocks unavailable times to prevent double-booking.

Yes, if both agree. Extensions bill at the provider’s normal hourly rate.

No. Meetings are tied to the verified members who booked them.

The seeker is not charged and may rebook.

The meeting continues until ended. Report unprofessional behavior if needed.

The system prevents overlaps. If availability was changed manually, the earliest confirmed booking stands.

The account is deactivated once notified, and any balances are settled according to the Terms of Service.

The same meeting may enable an authorized messaging, voice, or video capability without creating another meeting. The original agreement, schedule, payment authorization, agenda, and history remain attached to that meeting.

A Forum is a temporary hosted live experience inside Stablemate. An eligible verified member pays the hosting cost, controls access, and receives attendance and billing records. Attendees do not pay Stablemate to attend.

An eligible verified member enters the title, purpose, schedule, duration, capacity, and access policy. Stablemate calculates the estimate and deposit before the host authorizes payment. Communication infrastructure is not created until the authorized host starts the Forum.

The host selects an expected size and capacity. The available communication mode and any practical capacity limit are shown before payment. Stablemate does not promise unlimited two-way video.

Stablemate calculates the estimate, deposit, and final host amount. Final usage is based on verified live participation rather than access-code check-in alone. The deposit is applied during settlement.

Forum payment attempts, final settlement, receipt, and attendance report remain attached to the Forum and its Stablemate ledger history.

The platform provides a payment receipt and attendance report. Whether either record satisfies a reimbursement or tax requirement depends on the recipient and applicable law.

Stablemate records verified participation and applies the server-owned Forum pricing rules. Capacity and any resulting amount are shown through the Forum lifecycle rather than controlled by the communication provider.

Examples include classes, lectures, tutoring sessions, workshops, meetings, and entertainment experiences, subject to eligibility, capacity, content, payment, and applicable-law requirements.

Recording or rebroadcast is not automatically enabled. Any use requires explicit product support, participant notice and consent, authorization controls, and compliance with applicable law.

A host may allow an invited Forum-scoped guest. The guest receives access only to that Forum and does not become a Stablemate member or receive marketplace access.

Stablemate uses Stripe for membership and authorized platform payment processing. Available payment methods are displayed by the applicable checkout.

Stripe determines whether a card can be used for the annual membership. Card availability, conversion, and issuer fees vary by country and bank.

The source workflow is designed to authorize at booking and settle from the authoritative meeting outcome. External Stripe Connect test capability and protected provider configuration remain required before live member-to-member payment activation. No live meeting charge should occur while that provider gate remains closed.

A meeting seeker pays for the provider member's time. A Forum host pays the Forum estimate, deposit, and final verified usage amount. Forum attendees do not pay Stablemate to attend.

Membership, meeting, and Forum receipts are tied to their separate payment and ledger records when the corresponding payment completes.

Any required tax must be disclosed at checkout. Members remain responsible for their own tax obligations and should obtain professional advice when needed.

Used membership periods are not refundable. An unused prepaid membership portion may be refunded after administrative review using a time-based calculation. Meeting refunds and adjustments follow the authoritative meeting, payment, dispute, and ledger records.

Go to Settings, then Finances, and use the Contact Support link. Refunds are reviewed rather than issued automatically.

Payout timing is controlled by the applicable Stripe connected-account schedule, country, eligibility, risk review, and bank. Stablemate does not guarantee a two-day schedule. External Stripe Connect test capability remains a provider gate before live activation.

Standard Stripe payouts are part of the designed settlement workflow. Availability and timing depend on the connected account and country. Live activation remains provider-gated.

Instant Payout is an optional future/provider-gated Stripe capability for eligible connected accounts and supported external accounts. If Stablemate enables it, the provider chooses it and bears Stripe’s disclosed fee. It is not a guaranteed payout method.

Stablemate takes no platform commission. Ordinary paid-meeting third-party costs are allocated between seeker and provider as shown before confirmation; a gratis provider offer assigns applicable costs to the seeker; seeker-caused cross-border, conversion, and chargeback costs remain with the seeker.

The transaction and ledger remain authoritative while Stripe or a bank resolves the payout. Contact Support for reconciliation. A provider delay does not create a duplicate meeting or payment.

The payout remains subject to Stripe and bank status, and Stablemate records the reconciliation result. Update eligible payout information through the provider-controlled process when available.

No provider bank account is connected through Stablemate at launch.

Bank and meeting-payment controls are not enabled in Settings. Membership billing remains with Stripe.

For membership billing, follow the Stripe checkout message or contact Support. Paid meeting bookings are not enabled.

Stablemate is responsible for its own taxes. Members are responsible for their own income and other tax obligations. When required, an information return may be supplied by Stablemate or a payment provider. Taxability can exist even when no form is issued. This is general information, not individual tax advice.

For payments made in 2026, the federal Form 1099-NEC reporting threshold is generally $2,000 for covered nonemployee compensation. The federal third-party-network Form 1099-K threshold is generally more than $20,000 and more than 200 transactions, although a form may be issued below those levels and state rules may differ. The actual form and filer depend on the payment relationship and current law. Income can remain taxable without a form.

A card issuer or Stripe may apply conversion costs to the annual membership. Paid meeting currency handling is not enabled.

Paid meeting bookings are not enabled. Membership billing changes must use a future Stripe-hosted billing control or Support.

Business invoice controls are not enabled in Settings.

We review both sides and follow valid legal orders if required. Accounts that abuse rules may be suspended. Automated checks help prevent fraud.

Refunds are reviewed by Support and are not issued automatically. If approved, Stripe and the card issuer determine the release time.

To ensure members are real people, reduce fraud, and build trust.

A valid email, government-issued ID, and a payment method.

Verification is reviewed through an authorized staff workflow. Timing depends on the queue and the documents submitted, so no instant or fixed completion time is promised.

Members have 30 days after the paid signup workflow to complete the required verification. Active participation remains gated until approval. If verification is not completed by the deadline, the account closes. Exceptions, appeals, and any unused-period refund are handled through administrative review. Stablemate does not promise a 24-hour or 48-hour review result.

No. We rely on government-issued ID verification, reporting tools, and fraud prevention. If a legally verified offender is reported, we investigate and remove the account as appropriate.

Current sign-in requires the member password and six-digit access code. Email verification supports account creation and recovery, while identity verification separately gates active participation. Stablemate does not claim device-based 3FA.

Layered account onboarding, password and six-digit access-code sign-in, identity-verification gates, session controls, authorization checks, audit records, TLS in transit, and encrypted private-file storage. Stablemate does not describe this as device-based 3FA or claim that every database field is end-to-end encrypted.

Stablemate uses transport encryption, access controls, audit records, and encrypted private-file storage. We do not sell personal information or share it for cross-context behavioral advertising.

No. We do not sell or share personal information for cross-context behavioral advertising. We share only with listed subprocessors or when required by law.

Yes. We use cookies and similar browser tools for operations, security, and approved provider integrations. Stablemate does not use cross-context targeted advertising. You can manage cookies in your browser.

We do not sell personal information. Information is shared only with providers listed in the current approved Sub-Processor Report when needed to operate the service, or when required by law.

Social engineering uses tricks to steal information. Never share codes, passwords, or off-platform payment details.

Use the in-app Report button or submit a Support ticket with details.

Go to Support › Financial Activity and include as much detail as possible.

Report it immediately in-app. We investigate and may suspend accounts or involve authorities.

Update your account with a valid government-issued ID to continue using Stablemate.

Yes. Submit an appeal under Support › Account Issues.

Stablemate has built-in security, so a VPN is not required. If you use one, extra verification may be required.

Keys are managed securely by trusted providers and devices, never exposed to members.

Stablemate is not represented as a HIPAA-compliant service for protected health information. Do not upload protected health information unless Stablemate has expressly approved the use case and executed any agreement required by law. Licensed professionals remain responsible for their own compliance.

Yes. We comply only with valid legal process. See our Transparency Report for quarterly statistics.

The account remains tied to the same canonical identity. An eligible person may request reactivation or a fresh start, but an authorized decision must consider verification, sanctions, fraud, chargeback, dispute, and safety history. An alias or duplicate identity cannot bypass those records.

No. Stablemate does not publish ratings, reviews, thumbs, or popularity scores. Safety concerns use the private report and administrative review process.

Stablemate does not publish reviews, ratings, feedback signals, or popularity scores. Safety concerns use private reports and authorized administrative review.

One heart records one qualifying completed participation event. It is not a rating, review, quality score, or popularity signal.

Improve your profile details, photos, and availability. Encourage satisfied members to rebook.

Report it in-app. Stablemate records and reviews the report under the applicable support and conduct process; no fixed response time or outcome is promised.

Yes. Be professional, respectful, and safe. Violations can result in suspension.

Use the Report button or submit a ticket with details or screenshots if possible.

We review each report independently and make a fair decision.

Report it immediately and contact emergency services when appropriate. Stablemate preserves and reviews authorized records, may restrict an account under its policies, and responds to valid legal process.

Report it right away. We investigate and may suspend accounts or escalate to authorities.

Yes, for severe violations such as fraud or abuse.

You can appeal through Support. Each case is reviewed individually.

Yes. You may appeal an administrative account decision through Support. Stablemate does not publish member ratings, reviews, or feedback signals.

Open a Support ticket in the web platform or Help Center. Staff responses and status changes remain in the ticket history. Staff may mark operational work resolved, but the member controls closure of the member-facing ticket.

Someone who values verified skills, trust, and accountability and wants a professional platform for one-on-one skill-sharing meetings.

Private reports are reviewed through the authorized administrative process. Evidence-supported decisions may result in suspension or termination.

No public partnership program is currently offered. Any future partnership will be announced through an official Stablemate channel.

No bulk membership purchasing workflow is currently enabled.

Yes. Forums are the host-paid live-experience product. They remain separate from one-on-one meeting records and from Community discussion topics.

Yes. Multi-language support is planned but not guaranteed.

Yes. Onboarding guides and walkthroughs are built in.

The Help Center and isolated walkthrough explain profiles, meeting workflows, Forum hosting, attendee access, attendance, and settlement.

Yes. Guidance includes how to prepare, ask great questions, and get results.

Promotion may be authorized under current brand and advertising rules. Stablemate does not currently promise referral attribution, rewards, or payouts.

No public sponsorship program is currently offered.

Yes, with permission under our Intellectual Property Policy and Media Kit.

No. Stablemate is privately owned. Membership provides access to the platform and community benefits but does not represent ownership or equity.

Referral-code mutation and referral payouts are retired from the current Stablemate contract. Stablemate does not currently promise referral attribution, rewards, or payment.

Share feedback, report bugs, or join beta programs when invited.

Use Stablemate professionally, report defects or safety issues, and share accurate public information. Do not promise referral compensation.

No current product marketplace is enabled. The present focus is verified profiles and one-on-one meetings.

Not currently. Member-to-member subscriptions are not enabled.

Updates may occur for performance, security, and reliability. If an outage affects a meeting, contact Support so the records can be reviewed. Reschedules, credits, and refunds are not automatic.

Visit the Stablemate System Status page at stablemate.app/status.php.

Stablemate maintains a quarterly transparency-report cadence. A report distinguishes certified counts from periods for which operational records are not available; it does not turn missing records into a zero claim.

AI-assisted translation or summary features are under consideration but are not currently promised. Any future use requires privacy, authorization, and member-control review.

No. Members are responsible for their own safety, property, and conduct.

Each member is responsible for their own actions. Stablemate is not liable for what happens in meetings or events.

The current launch model is United States only at $60 USD per year. International use is future and depends on country-specific identity, payment, tax, privacy, accessibility, and other legal approval.

Your rights and Stablemate’s limited processing rights are governed by the Terms and Privacy Policy. Private files use authorized, encrypted storage rather than public asset URLs.

Retention depends on the file type, account state, safety and dispute needs, financial records, and legal requirements. Do not rely on an automatic deletion period unless the interface or applicable policy states one.

Yes. Members may bring and sign their own NDAs. Stablemate does not supply or enforce them. It is up to the parties.

Yes, if they are independently authorized and follow all licensing, scope-of-practice, confidentiality, advertising, recordkeeping, and other laws that apply to them. Stablemate does not license a professional, waive a legal duty, or itself provide legal, financial, or medical advice.

Yes. Submit a request through Settings or email support@stablemate.app. Requests are reviewed against financial, safety, dispute, and legal retention requirements.

Backup and recovery controls are part of production operations. The Privacy Policy and applicable retention rules govern member data; no category should be assumed excluded from protected backups without an explicit policy.

Retention depends on the data category and applicable financial, safety, dispute, backup, and legal requirements. Contact Support to request access or deletion where available.

United States.

No.

Stablemate performs internal technical and security reviews. No independent platform audit or certification is claimed unless current evidence is published. External providers maintain their own separate assurance reports.

Stablemate is privately owned under Steady Flow LLC.

For-profit and debt-free. Revenue comes from memberships.

Disputes follow the Terms of Service, including arbitration where applicable.

Account creation records explicit acceptance of the applicable Terms and Privacy Policy versions. Consult the Legal Center for the controlling language.

Updates and notice requirements are governed by the controlling policies and applicable law. Material consent must be recorded when the applicable contract requires renewed acceptance.

They are available in the Stablemate Legal Notices on the Legal page.

We would notify members and stop new charges.

The dispute remains between the members involved. Stablemate Support can preserve account, booking, check-in, and payment records and respond where required by law.

The seeker is not charged for that session.

A no-show requires evidence review. When a seeker no-show is confirmed, the current server-owned rule provides 25% of the scheduled provider amount to the provider.

No. Accounts are tied to one verified person.

No current pause workflow is promised. You may stop future annual renewal. Used periods are not refundable; an unused prepaid portion may be refundable after administrative review and time-based calculation.

Yes. Update your profile to reflect your use.

Contact Support immediately. We will secure and help restore access.

Update your email in Settings › Security as soon as possible.

Treat it as legacy. Referral-code mutation and referral payouts are retired from the current Stablemate contract, so an old code is not a payment or reward promise.

Features may be adjusted for safety or compliance. Members are notified of important changes.

Severe violations (e.g., fraud, abuse, banned activity) can result in removal without refund.

Planned for future updates.

No. Sharing accounts is not allowed.

Responsibility and available remedies are governed by the Terms and the authoritative meeting and payment records. Contact Support for review. No automatic reschedule, credit, or refund is promised.

Use the available export controls or contact Support to request a copy of eligible data. Automatic email delivery and periodic report generation are not currently promised.

Disputes are reviewed through Support and handled under the Terms of Service. No automated outcome is promised.